FAQs

About the Brand

Q: Are your products the same as shown in the photos?

A: Yes, all products closely match the photos, and full specifications are provided before purchase.

Q: Do your products come with a warranty?

A: Some items include a manufacturing defect warranty, and details are listed on each product page.

Orders

Q: How long does delivery take?

A: Delivery usually takes a few business days depending on the governorate, as shown during checkout.

Q: Are prices fixed?

A: Prices may change based on offers and stock, and the final price appears before confirming the order.

Q: How can I get help with my order?

A: Our team is ready to assist you anytime; please reach us through Contact us.

Shipping & Delivery

Q: How can I check the delivery time for my area?

A: Estimated delivery time appears at checkout and may vary slightly based on courier schedules; for details visit Shipping Policy.

Q: What if my order is delayed?

A: Delays may occur due to courier schedules or location; you can contact us through Contact us if needed.

Returns & Exchanges

Q: Can I return an item if it is not suitable?

A: Yes, returns are available within the allowed period as long as the item is unused and in its original condition; learn more at Refund Policy.

Q: What should I do if I receive a product with an issue?

A: Please report the issue within the required timeframe so our team can assist; learn more at Refund Policy.

Payment

Q: What payment methods are available?

A: Cash on delivery is available, and online payment may be offered depending on availability.